FAQ

Question about shipping?

Refer to our shipping policy here.

Can I change my order?

No changes can be made to orders after they are placed. Orders that have not been fulfilled yet may be cancelled. If you need to make a change please reach out to us before your order has been fulfilled to cancel, then you can place a new correct order.

There's a problem with my order.

Please send us an email and give us the opportunity to correct any problems. If you received an incorrect item please attach pictures to your email of your order and wrongly sent items.

Do you offer refunds for packages not delivered in one day?

Unfortunately we do not deliver the packages ourselves we simply hand them over to UPS. As a result, we're not able to offer refunds for late deliveries.

While UPS does offer refunds on their next day service, it is a lengthy process that often takes months to complete. However typically weather delays or other events will prevent a refund from being paid out anyways.

What can I do if my package is lost?

In the event of a lost package where UPS does not report it as delivered, we can reship your order or refund you upon request. Please note that sometimes orders are simply temporarily lost. Before further action can be taken, we must wait 1 week since the last tracking update to see if it turns up.

Why don't you ship to USPS/PO Boxes?

Based on our extensive experience in the hemp industry. UPS is a more reliable carrier with a substantially better track record. To ensure the best delivery experience for our customers we have opted out of offering PO Box/USPS deliveries.

Is this legal?

Yes, all of our products fall under the federal definition of hemp products, meaning they contain no more than .3% Delta 9 THC by weight. This can be verified by reviewing their test results.

Do you ship to my state?

We do not ship THCa to the following states:
Arkansas, California, Hawaii, Idaho, Iowa, Kansas, Louisiana, Minnesota, Nevada, North Dakota, Oregon, Rhode Island, South Dakota, Utah.

Can I get a free....?

I'm afraid we don't have product prepared for giveaways. Our running policy is no free samples.